Pip assessment

Morning Im so annoyed had a letter that CARL58 DLA is coming to an end to claim pip rang them spent 40mins waiting for call to be answered.got a pig ignorant woman wouldn't go into anything as carl58 wasn't with me to give permission for me to speak on his  behalf fair enough when I explained he's in hospital recovering from a heart attack well you have to the 17th April to apply for pip she then cut me off.im frightened of telling carl58 as I don't want to put pressure on him or him to relapse he's enough with ESA assessment jen