What does it mean when a claim can't be validated, and will remain suspended and under review?

Malik
Malik Online Community Member Posts: 2 Listener
edited August 2021 in Universal Credit (UC)
Hi Everyone we apply for universal credit in June last week we received a message in my journal Risk view agent saying thank for uploading your documents unfortunately your claim cannot be validated It will remain suspended and under review can anyone tell me what does it mean thanks in advance

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  • [Deleted User]
    [Deleted User] Posts: 0 Listener
    The user and all related content has been deleted.
  • Malik
    Malik Online Community Member Posts: 2 Listener
    She ask for passport of my wife and my kids and mine proof of address we give credit card statementLetter from my GP that all the agent ask 
  • [Deleted User]
    [Deleted User] Posts: 0 Listener
    The user and all related content has been deleted.
  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    During last year all the checks that are normally carried out at the start of the claim were suspended in order to be able to process the volume of claims. DWP are now working through all claims doing documentary checks. Unfortunately it is impossible for us to know what UC are concerned about - only they can tell you.

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