Help For My Daughter :( Problems getting through to PIP + confused about last payment.

anth22
anth22 Online Community Member Posts: 234 Empowering
edited August 2021 in PIP, DLA, ADP and AA
My daughter has been trying to ring PIP but their automated service keeps asking her stupid questions and she has to hang up. When she rings she give her DOB and NI number but further on in the call it keeps asking for the DOB of the person she cares for which isnt relevant to her so she has to hang up as the call won't move on.
Anyway she is just trying to find out why her normal payment off £354.40 was reduced this month to £333.03 she had an review assessment 2 weeks ago does anyone think it is possible her claim has been sorted. Ive tried to work it out for her but i can not find any 4 week rate that would match the £333.03 she is going out off her mind with stress and i don't know what to do to reassure her :(:(.

Comments

  • chiarieds
    chiarieds Online Community Member Posts: 17,155 Championing
    Hi @anth22 - I wonder which telephone number your daughter was trying. Here's the PIP enquiry line number just in case she wasn't trying that: 0800 121 4433
  • anth22
    anth22 Online Community Member Posts: 234 Empowering
    Thank you chiarieds that is the same number she has been trying :(. Wondering has anyone else had the same problems as she is getting because it doesn't make any sense to me, its mental torture for her :(. 
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi and welcome to the community 

    Sorry your daughter is unable to get through isbshe selecting the correct option at the start of the call if so try selecting a different one see if that gets her through 

    Her change in payment could indicate her review is complete and may include so many weeks at her old rate and some at a new rate 

    What rate was she on before 
  • anth22
    anth22 Online Community Member Posts: 234 Empowering
    Hi janer she was on enhance care.

  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    OK try diff combinations of calculations eg 3 weeks at enhanced rate and 1 week at standard and see if you can get to the figure she has been paid 
  • anth22
    anth22 Online Community Member Posts: 234 Empowering
    Thank you janer ive tried but i can't get their figure the best i could get is Daily living - standard rate and low rate mobility £334.80 :(.
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    OK worth a try just have to wait for letter if she can't get through 

    @chiariedsis good at calculating possible award combinations 
  • anth22
    anth22 Online Community Member Posts: 234 Empowering
    Thank you mike i will take your advice and see how things go if and when she hears i will give you all an update.

  • anth22
    anth22 Online Community Member Posts: 234 Empowering
    Just an update my daughter has been awarded PIP again but it has been lowered to standard care she has been on enhanced care for many years but missed enhanced care by 1 point even though her condition is worse than its ever been. She is to unwell to fight it so will just leave it at that something is better than nothing, Thank you all for your advise and help :).
  • forstgump
    forstgump Online Community Member Posts: 67 Listener
    I’m sure she’s on standard for both as this would be a payment of  £ 334.80

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