My ESA benefit is not paid into my bank account.

Ayden
Ayden Online Community Member Posts: 2 Listener
in Employment and Support Allowance (ESA)
Hi, (I am a new member to this website)
The DWP (ESA) benefit gets paid into my bank account every fortnightly and DWP sends my benefit into my bank account on Tuesdays and my benefit is always available on Wednesdays but for some reason when I checked my bank account today, (Tuesday) there were no transactions made by the DWP and I telephoned the DWP for ESA benefits and I was told that my benefit will go into my bank account as from 12 pm today, unfortunately, there have not been any transactions when I kept checking my bank account today.
Question 1: Is this a technological problem from DWP or will DWP send in my benefit on Wednesday now because I have not been informed by DWP of any changes on the day they will pay?
Question 2: Is there an active DWP email address in case I have to make a complaint regarding my benefit that is not getting paid into my bank account?
I just don't understand why this has happened because for months now the DWP always puts my benefit into my bank account on Tuesdays and my benefit is then available on Wednesdays...
I would appreciate any help and support, Thank You.

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    edited September 2021
    Ayden said:

    I just don't understand why this has happened because for months now the DWP always puts my benefit into my bank account on Tuesdays and my benefit is then available on Wednesdays...
    I would appreciate any help and support, Thank You.

    HI,
    I don't understand what you mean by this? If it's usually available in your bank on a Wednesay, today is only Tuesday. DWP would send payment about 3 working days before it goes into your bank. Your payment day depends on the last 2 digits of your NI number..

    00 - 19 Monday
    20 - 39 Tuesday
    40 - 59 Wednesday
    60 - 79 Thursday
    80 - 99 Friday"
    If payment doesn't go into your bank tomorrow then you'll need to ring DWP again to ask them to make a fast payment.
  • MarkM88
    MarkM88 Online Community Member Posts: 3,119 Connected
    I think what the OP is describing is on a Tuesday they can see a pending transaction and it’s usually available on a Wednesday, but DWP have like everyone else issued the payment 3 working days prior. 
  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,132 Championing
    I never knew the payment day was based on the NI number, that's quite interesting!  :)


  • Ayden
    Ayden Online Community Member Posts: 2 Listener
    Dear Woodbine, (Answer to your reply)
    Thank you for your brilliant advice and what you said is in fact true.
    I had to contact DWP department this morning because there were no transactions again from DWP and I was told that there is a technological error with the payments not being sent to my bank account on the day I get normally paid.
    I was told that I will receive my ESA benefit as soon as possible and currently I am still waiting for my benefit to be sent into my bank account, I hope...
    Thank you again for your advice.
    Kind Regards, Ayden

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