Train Travel to London as a powered wheelchair user

Hi @ffiona you'd need to take a train from Burgess Hill to London Bridge, or from Haywards Heath to London bridge which is the quicker of the two journeys by 10 minutes or so.

From London Bridge it's a 13 minute walk (or wheel) over to the other side of the river Thames, to get to Sky Garden. It might be possible to get a taxi, but these can be pricey and honestly a bit hit and miss as to whether they'd take the chair, speaking from personal experience.

The tube isn't an option I'd advise in this case as you would need to change lines, and I don't think Monument (the closest tube to Sky Garden) has a lift. If you'd find it useful Transport for London (TfL) have a step free tube map, wherever there's a station you can't see, it's because it's not accessible.

Unfortunately there's no system to book train tickets and assistance at the same time, because that would be too easy! I would recommend the Passenger Assistance App to book assistance if you are comfortable using a smartphone. 

Otherwise I would use Thameslink's passenger assisted travel page to book your assistance for the train into London, you can do this via an online form, or using the phone number they provide. Normally with assistance outside of London, you are requested to arrive 20 minutes before departure so they have time to get a ramp. In London, TfL have a 'Turn Up and Go' system, which again, is hit and miss.

I hope this all makes sense and is useful for you, please let me know if you need anything further. If you haven't already I would also advise getting a disabled person's railcard if you are eligible, as it does help save money on long journeys. 

Alex