Universal credit sent to a closed bank account

sonik
sonik Online Community Member Posts: 1 Listener
edited September 2022 in Universal Credit (UC)
Metro bank has  closed my account so the bacs payment sent to the bank was sent back to universal credit. 
I  phoned the operator of universal credit and they said that, they can't see anything on there computer so can't tell me if the money has bounced back. 
And my next appointment to confirm  my new bank details is on Friday 30th September. 
Has this happened anyone else were they said. They can't see anything on there computer 

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    It will take quite a few days to bounce back and for UC to receive it. Another payment won't be issued until this has happened. Are you able to go to your local Job centre Monday morning and take proof of your bank account? They maybe able to take that from you without an appointment, just explain what's happened when you get there.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hi @sonik and thanks for reaching out this morning, I'm sorry to hear what's happened. I've moved your post over into our universal credit category so that it's easier for our members to share their thoughts. 

    As poppy has advised, it would be helpful to go to the job centre directly and flag it with them so that they are aware, and can help to resolve things as soon as possible. 

    Let us know how you get on with this, and if you need anything else, please ask :)

    Alex

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