Hi, my name is Nmcleod20! How can I contact universal credits without phoning them

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Nmcleod20
Nmcleod20 Online Community Member Posts: 3 Listener
edited October 2022 in Universal Credit (UC)
How can I contact universal credits without phoning them. I have social anxiety. Plus my phone has been cut off. 

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  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    edited October 2022
    Do you have access to a journal? If so you can put a message on there.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hi there @Nmcleod20 and thanks for reaching out, hopefully you'll be able to get in touch with them using your journal, but let us know if you're still unsure of anything. 

    I'm sorry to hear your phone has been cut off. Do you mind me asking why, and if we can help support you with anything?

    Alex
  • Nmcleod20
    Nmcleod20 Online Community Member Posts: 3 Listener
    My phone has been cut off because I couldn’t afford my bill this month. I can’t even log into my account because it’s saying they will send me a text with a code but because my phone has been cut off I can’t receive the text. 
  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    Nmcleod20 said:
    My phone has been cut off because I couldn’t afford my bill this month. I can’t even log into my account because it’s saying they will send me a text with a code but because my phone has been cut off I can’t receive the text. 
    That’s where two part authentication gets absurd! Is there any possibility of getting the authentication by email? 
  • Nmcleod20
    Nmcleod20 Online Community Member Posts: 3 Listener
    I can’t get in touch with them to change it to email otherwise I would of done that which is why I’m asking if there is an email option to co tact them to tell them my problem 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    There's no email address that i know of. The only other way is the Relay UK service, which is for those that can't speak or hear.

    If you cannot speak or hear on the phone

    You can use the Relay UK service (opens in new tab) to make a text-supported call to the Universal Credit helpline.

    Find out more about using Relay UK (opens in new tab).

    From your laptop, desktop or mobile

    Download the Relay UK app (opens in new tab). Once you have set up the app, dial 18001 followed by the Universal Credit helpline. If you are redirected to your device's default calls app, return to the Relay UK app to join the call.

    From your textphone device

    Dial 18001 followed by 0800 328 1344.

    https://www.universal-credit.service.gov.uk/contact

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