Hi, my name is Sheltielover! Advice on certificate of entitlement for my car

Woops I made a boob above I should have posted my question also. Nevertheless the problem I have is that I have been in receipt of PIP for many years previously DLA because of my disability. I have always had a certificate of entitlement for my car tax but last year when I received a letter from then renewing my PIP they forgot to enclose the certificate. I have written to them only via the Wolverhampton address for a new certificate and I have telephoned them, always to be told we will put one in the post, it never arrives. This has been going on for a year now, also no answers to my letter. My car is due to be taxed end of this month and I have telephoned again to day numerous times only to be cut off once I get through. How on earth do I actually get a new certificate please help!!!!

Thank you I am but the line is still cutting people off. I wish we still had local offices.

Yes Hannah I sent it recorded delivery at the time and today I have posted 2 more letters special delivery to their complaints department in Wolverhampton and Blackpool. We wait and see again. I will have to inform my MP next because I feel a year is too long to wait. Also I have tried all day on the telephone but keep being cut off as soon as zi get through.