WCA VIDEO CALL

alexisnotonfire
alexisnotonfire Online Community Member Posts: 3 Listener
in Universal Credit (UC)
HI, DOES ANYONE KNOW if i can request a video call into a telephone call, last year i had a telephone call and never found out as i stopped claimed UC 

this is a new case (for this year) 

they cancelled my video assesmernt as i couldnt make the date and i asked if they could send the next one just on telephone 

do u think they'll listen? anyone got any expierence with either? 

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    edited May 2023
    I don't know if it's possible to ask for it to be a video call during the assessment itself. If you prefer this then i'd advise you to ring the health assessment providers to ask for a video call instead.
  • alexisnotonfire
    alexisnotonfire Online Community Member Posts: 3 Listener
    ah i got a video assesement, i want a telephone instead as it would be easier everywhere i am, whereas with a video i have to be at home and i have alot of hospital appointment so sitting in my car on th phone in fine over having to have my laptop and video switched on 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    Sorry, i miss read your question. Hopefully the next appointment will be a telephone one. There's been some members that had an appointment for a video call but then rang to request a telephone one and that's what they got.

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