Confused

kay14
kay14 Online Community Member Posts: 116 Contributor
in Universal Credit (UC)
Hi uc have said I have an appointment to go to don’t know why because am on lwc but don’t have to look for work or related activities I am going through appeal to get lwcra , I rang them yesterday to tell them I’ve changed my number and they never said nothing , but now I can’t sign into my account because they have my old number , they know I can’t walk as need new knee and the appointment is same day as my pip appeal tribunal so need to be at home for phone call don’t make no sense, any ideas what it could be ??

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    As you were found to have LCW then this doesn't mean you're exempt from work related activities. You will only be exempt from this if found to have LCWRA. 

    The appointment is likely to be a work focused interview. You can ask for a telephone appointment as a reasonable adjustment if you're unable to attend in person.
  • kay14
    kay14 Online Community Member Posts: 116 Contributor
    Yes I no this but they said I don’t have to do work related thing till my health improves so I don’t know what it’s for ? 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    You can put a message on your journal to ask what it's for but it's likely to a WFI.
  • lillipeth
    lillipeth Online Community Member Posts: 41 Contributor
    I had similar problems logging in after I changed phone number. Give them call and explain and they can help you get back into your account, maybe there may be more information on your journal somewhere 
  • kay14
    kay14 Online Community Member Posts: 116 Contributor
    edited September 2023
    Thing is I can’t get on to journal as they haven’t changed my number like I asked them too , is there any other way to sign in without a phone number as it’s weekend x
  • lillipeth
    lillipeth Online Community Member Posts: 41 Contributor
    I don’t think so, I had to wait until Monday morning and call them first thing with mine. I’d suggest you do that, I know you’ve already told them but if it’s important I’d probably call them again if it was me x

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