PIP telephone consultation for claimant with hearing loss.

rbz
rbz Online Community Member Posts: 154 Empowering
in PIP, DLA, ADP and AA
Recently received letter from Capita regarding telephone consultation. Capita clearly know about my moderate to severe hearing loss and about my problems with communication over phone. 
Any tips/hints regarding telephone consultation?
For example my family member can repeat questions or write down questions on the paper and I will answer to questions once I clearly understand questions.
Any suggestions?
Thanks

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    You can ring them to change it to a face to face assessment if that helps.
  • rbz
    rbz Online Community Member Posts: 154 Empowering
    Telephone assessment (with my family member support) will be better for me, because face to face assessment too stressful for me.  
  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,717 Championing
    edited October 2023
    I had a look on capita's guidance for telephone assessments and it states the following

    Who can join you at your assessment?

    We encourage you to have someone with you during your assessment. This could be a friend, family member, carer or support worker. They should not speak for you, but they can help you to answer any questions or explain the difficulties you face more clearly. If your companion will be translating or interpreting for you, they must be over 18.

    So it should be fine from them to help you understand the question, for you to then answer yourself.

    Hope this helps @rbz and good luck  with the assessment :)

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