Motability

hi i currently have a lease and car with motability shortly after we picked up the current buckle 3 years ago around Xmas time my partners was pulled over for a breath test which was fine then the police officer said to my partner you realize your not insured to drive this motability car we were dumb founded . The car was impounded and we paid for recovery.we then discovered the salesman had not added my partner but gave her the keys when we went to collect it and off we went . Motability were informed and after investigation was decided we could keep the car and lease and my partner could still drive but to inform rsa at the time of any resulting convictions which we did she was convicted for no insurance! I informed rsa and they said it’s all noted and she has been driving in the named drivers for the past 3 years. 6 months ago my father came to visit to go with me to order our new car my partner wasn’t with us so we ordered our new Kia with my dads details we thought and sales man said we can add Andrea your partner later or before you pick up your new car when it’s in because she is obviously already on your current lease .Our car is now at the dealership waiting to be picked up I have my pin everything but now my partners license won’t go through because of no insurance on license even though she’s been on current lease for 3 years . She is my only way of getting out ? I have contacted direct line they said it’s something for motability to decide I contacted them 2 days ago and told somone will be calling me ? But still no call car is waiting should I call them again I’m in such a panic! She and car is my only life line ?