MR back pay

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cookiedoe
cookiedoe Online Community Member Posts: 11 Listener
in PIP, DLA, ADP and AA
Hi all,

I hope you are all well?

I've gone through the MR process and was told my letter has been sent out, question is, IF i was successful, is the payment within 3-5 working days as is with standard pip process or is it longer?

Thanks in advance

Comments

  • chiarieds
    chiarieds Online Community Member Posts: 17,084 Championing
    If a decision has been made on your MR, then you can ring up to find out what this is, &, if awarded, ask when you'll receive payment. Often payment is made before you get a decision letter.
  • cookiedoe
    cookiedoe Online Community Member Posts: 11 Listener
    chiarieds said:
    If a decision has been made on your MR, then you can ring up to find out what this is, &, if awarded, ask when you'll receive payment. Often payment is made before you get a decision letter.
    I asked the MR team what the decision was and they said that they are only the middle team and can't tell me and I'll need to wait for the letter
  • chiarieds
    chiarieds Online Community Member Posts: 17,084 Championing
    When you ring the PIP enquiry line you're put through to call handlers. It seems they couldn't as yet see the result of your MR decision on their system, as it can take 24 hours to be uploaded. Perhaps keep an eye on your bank account next week.

  • cookiedoe
    cookiedoe Online Community Member Posts: 11 Listener
    chiarieds said:
    When you ring the PIP enquiry line you're put through to call handlers. It seems they couldn't as yet see the result of your MR decision on their system, as it can take 24 hours to be uploaded. Perhaps keep an eye on your bank account next week.

    But surely because I was put through to the MR team and they said the letter was sent out on the 9th and I called them on the 12th, they should of been able to see it?
  • chiarieds
    chiarieds Online Community Member Posts: 17,084 Championing
    I agree in that case, but different call handlers unfortunately say different things, & sometimes give incorrect advice. You could always try ringing again on Monday to see if you can find out about your MR decision.
  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,713 Championing
    As someone who has worked in call centres, there are people who are just trying to stay within their allotted call handling times and will say anything to move you along to stay within their targets. They can get written up sometimes if the company/contractor is particularly toxic. 

    I hope you get an answer about your MR soon @cookiedoe, remember that there's always a tribunal if the MR isn't successful. We're here to help with any questions about that too :)

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