Service Provider Discrimination

Debbie1109
Debbie1109 Online Community Member Posts: 2 Listener
edited February 2024 in Everyday life
Hi This is my first post
I have a mild physical disability and my daughter (aged 21) is disabled and bed bound.
We recently had an awful experience with Currys PC World and sent in a complaint letter detailing discrimination.
We had a response of "we can offer you £50 as a Good Will Gesture".
I found this GWG comment very insulting as they had treated us so badly as a customer and there wasnt even an apology.
One of the comments was "what do you want out of this complaint". We hadnt even considered an answer to this.
Has anyone else had a response from a large store / organisation to a discrimination complaint. What did you accept / decline?
Did you take matter further?
Thank you 

Comments

  • Rosie_Scope
    Rosie_Scope Posts: 7,204 Scope Online Community Coordinator
    Hello @debbie1109, welcome to the community. I've not got any experience of this myself, but I hope some of our members might be able to offer some advice. I'll pop your post over to our disability rights section in the hope that more people can find it and share their experiences. Just wanted to say hello and welcome first!
  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    I think it's impossible for anyone to say if you should accept of decline the offer of £50 because you haven't said what exactly happened. 

    I will have to ask though, what do you want to achieve from this?
  • Debbie1109
    Debbie1109 Online Community Member Posts: 2 Listener
    She had an item that became faulty 3 months into the warranty, They agreed to replace them but once they had the faulty ones they advised no longer in stock on line and insisted she go into store to get new ones even though shes bed bound with her disability. They said these could not be collected by someone else. They also refused to replace them with a different colour that were in stock because they were £20 cheaper than she originally paid. Advised their policy states she must go to store and collect them herself. No reasonable adjustment made. Shes had to wait 8 weeks to be in a position to rebuy item which had to be a different brand and £80 more expensive as they no longer sell the brand she had. We had appointments booked to speak to a manager which werent kept and also told by staff they were too busy to discuss further and put phone down on us.

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