Winter fuel payment

Tiggytron
Tiggytron Online Community Member Posts: 6 Listener
in Employment & Support Allowance (ESA)
Last year I didn't get wfp rang them sorted so I thought still waiting for money

Comments

  • Philip
    Philip Online Community Member Posts: 34 Contributor
    When you wait for money from DWP you have to keep calling them, if you are  entitled to the payment  one call isn't enough, you should have had your payment into your bank account within 5 working days. If you aren't entitled to it, they should have at least notified you via ams text, telephone call or letter, get back onto them &!tell them when you last called, don't be afraid to get them told in a firm manner  however, threats & abuse will get you no where.
  • Debbie_Alumni
    Debbie_Alumni Online Community Member Posts: 932 Empowering
    Hello @Tiggytron,

    I'm sorry for the delay in replying to your post. Have you managed to get any further with this since you posted?
    Prior to last year when you didn't get the winter fuel payment, had you qualified for it before then? The payments are usually automatic but sometimes you have to apply for the payment depending on your circumstances.

    Please let me know how this progresses and whether you manage to get the payment issue resolved. I hope it gets sorted out soon.

    Best wishes
    Debbie


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