Dwp text messages

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zico74
zico74 Online Community Member Posts: 3 Listener
edited February 2024 in PIP, DLA, ADP and AA
So I had a telephone assessment  for my pip n the only thing that has changed is my arthritis in both of my knees so this time  my support worker  said that I need to go for the high rate of mobility so I did. I don't understand as to why they message you stating  that the review is complete and that I need to wait 2 weeks for the decision. So I decided to ring then up n when u go through the automated system  n they tell u what your next pip payment will be  n it hasn't changed . Am I reading too much in to this or shall I ring them n see what they say 

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  • Albus_Scope
    Albus_Scope Posts: 10,002 Scope Online Community Coordinator
    Hi @zico74 and welcome to the community. :)

    I understand the confusion there.  The automated system wont have updated yet and wont be until a decision has been made and uploaded to the DWPs systems.  I'd try and just wait for them to get back to you with their decision. 
  • zico74
    zico74 Online Community Member Posts: 3 Listener
    I just been stressing with everything  n dwp sending me text message is not helpful so I wss thinking that it will take a few days for their system to update 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    The automated payment line is well known for giving incorrect information so you shouldn’t rely on that.

    The text you received is a standard text for those waiting for review decisions. Although it advises you not to ring them you can ring them anytime to ask what the decision is and they will tell you. 
  • zico74
    zico74 Online Community Member Posts: 3 Listener
    Oh ok thanks for the information n I shall ring pip up in morning n see if they tell  me the decision 
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    Hello @zico74

    Did you get through to PIP this morning? Get on ok? 

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