Hi, my name is Clive831! Assessment cut short due to bad phone signal. Will this hinder my claim?

Clive831
Clive831 Online Community Member Posts: 1 Listener
edited July 2024 in Benefits and income

I just had my phone assessment ( which lasted about 3/4 minutes ) which was cut short, due to having a bad signal.

The lady who rang me ( 3 times ) informed me that not having a full telephone assessment would not hinder my claim.....is she telling the truth ?

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    It's not your fault the signal was bad. If they want more information they will contact you. It doesn't mean anything other than the assessment didn't continue due to bad signal. I don't think there's any definition of a full assessment anyway. They all vary in length from 20 to 120 minutes, sometimes longer.

  • Albus_Scope
    Albus_Scope Posts: 10,798 Scope Online Community Coordinator

    Hey there @Clive831 and welcome to the community.

    I can see Poppy is already poised to help you out with your questions, so I'll try not to get in the way. I just wanted to pop in and say a quick hi. As Poppy has said, if they feel they have all the information needed, they'll continue with your claim, if not, they'll give you a call back. Will you let us know how you get on please?

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