Requesting personal information

heather12
heather12 Online Community Member Posts: 58 Listener
in Employment and Support Allowance (ESA)

hi I was wondering how I go about finding my records the dwp hold on my esa, old style I lost mine and would like a new copy, does requesting them affect my benefit thank you

Comments

  • Albus_Scope
    Albus_Scope Posts: 9,560 Scope Online Community Coordinator

    Hi @heather12 you can call the DWP and ask for copies of any information and it wont affect your benefits. 😊

    Tel- 0800 169 0310

  • heather12
    heather12 Online Community Member Posts: 58 Listener

    thank you, is there any other ways of getting them im hard of hearing so don’t use phone unless I get someone to phone on my behalf , thank you

  • Albus_Scope
    Albus_Scope Posts: 9,560 Scope Online Community Coordinator

    The only information I have is;

    Telephone: 0800 169 0310

    Textphone: 0800 169 0314

    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310

    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet

  • heather12
    heather12 Online Community Member Posts: 58 Listener

    thank you I did try look up something and it says something about request your personal information online in the gov website but I don’t know if that is the same thing

  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 3,805 Championing

    Hello heather - I hope this helps. I should warn you that it may take more than a month to receive the data you want.

    Right of Access Request

    What is a Right of Access Request?

    A Right of Access Request (RAR) is a customer’s legal right under the General Data Protection Regulation (GDPR) to get a copy of the personal data that DWP holds about them. This was previously known as a Subject Access Request (SAR). DWP must respond to RARs within one calendar month so it's essential they are identified as soon as possible so they can be processed. How can requests be made? A request can be made by completing an electronic form on GOV.UK at www.gov.uk/guidance/request-your-personal-information-from-the-departmentfor-work-and-pensions. However, customers may choose to make a request by letter, email, telephone, face to face or in a UC journal entry.

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    See link and this will take you directly to the website to request your personal information.

    https://secure.dwp.gov.uk/personal-information-request/name

  • heather12
    heather12 Online Community Member Posts: 58 Listener

    thank you for your help, by asking for this information it won’t affect benefits right?

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    https://forum.scope.org.uk/discussion/comment/893768#Comment_893768

    No It won't.

  • heather12
    heather12 Online Community Member Posts: 58 Listener

    thank you was worried that by asking they will look at my entitlement etc

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