NHS app question

onedayatatime · January 27

Just a question about the NHS app.

My GP referred me to orthopedics and a request was sent to the NHS 'triage hub.'

On the NHS app, under referrals, it had been showing as ' 1 pending'. But when I looked tonight, it is now showing as 0 referrals pending. It also shows as 0 for 'waiting lists'.

Does this mean that the triage hub has rejected the GPs request for the referral to orthopaedics?

Lainybear · January 27

Hi 👋🏻

I think it means that referral has been received as it’s not pending anymore

Probably being looked at now by

Orthopaedics

Hopefully you should hear something soon through the NHS app 🥰

Dendoo · January 27

I had this for rheumy was told it would be triage first . I got an appointment for next week after waiting 9 months no triage call either . Hope you don’t wait long I actually rang up panicking a few months ago when I seen my ‘ appointment ‘ or pending had vanished thought they forgot about me x

Kimi87 · January 27

The app isn't that great yet at tracking referrals, and not all hospitals/departments are fully integrated. I had a digital referral visible in app which eventually changed to "on waiting list", stayed that way for months even when I'd had an appointment through in the post.

EDIT, I've just checked my app and yep, still showing as waiting for appointment... My appointment happened June last year 😂

onedayatatime · January 27

Thank you so much for all your quick replies. At least I can go to bed now without stressing over it 👍. I'm anticipating a long ol' wait!! Many thanks 😀

JennieWren · January 28

if in doubt call your GP’s secretary. They should be able to say if and when a referral has been sent out. Worth checking as I’ve been lost in the system a couple of times over the last 30 years, so not bad, but worth chasing up.

NHS app question

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