Holiday nightmare

janer1967

Hi all 

I'm now really anxious bf been sorting airport assistance out today it had been booked and confirmed but as instructed to call 24 hours before he did 

To be told there is no available lift onto plane for me to get up and down the steps 

I'm either going to have to be carried or go up and down on my bum how humiliating 

This was to be a tester for going abroad as a disabled person for first time . Doubt I will ever do this again 

I won't be sleeping tonight I'm so angry and upset 

bg844

So sorry to hear this. I would definitely complain! Yes, airports are very busy at Christmas time but it’s no excuse and you don’t deserve the added stress. I hope you have an amazing holiday taking away this. I do think that the other passengers would be very sympathetic to you and it’d show how bad things are for all airports.

life

I thought they had them jet bridge things were you just walk straight onto the plane once you're in the airport. I agree with bg844 would look very bad for the company if they don't give you some kind of assistance. 

Try not to stress too much and enjoy your holiday you're going to have a great time 👌

easy

Hi @janer1967 I am so sorry to hear this, I am finding it hard to believe. I do so hope something can be done to put this right. I do not know who you would ask to help you but I feel there must be someone. I hope someone out there can advise you. Don't give up this easily.

janer1967

@life i can't walk that's the problem I only have 1 leg 

There is supposed to be lifts or one of the bridges you mentioned 

Will have to see what happens 

Margare93222061

Hi Janer1967 
I do hope you manage to enjoy your holiday. People lack understanding when it comes to disability, but some  people can be really kind take care Margaret 

Hannah_Alumni

Hi @janer1967 I'm so sorry about the situation, especially as you said, it was a tester. 

If you cannot resolve anything with the airline / airport I would suggest emailing the Alternative Dispute Resolution or Civil Aviation Authority so they are aware of what is happening. They may even be allowed to advise you now, or if you do decide to travel again in the future. 

Sandy_123

Oh no @janer1967 they usually have those mobile lifts, I'm sure they  will sort something out once you are at the airport

janer1967

They said they will get me to airplane steps then it's down to us 

The lifts are fully booked so where was my place booked to say its been booked months 

I'm not a happy bunny 

Sandy_123

How are you expected to do that? That's disgusting 

janer1967

@Ada thanks for that it would be a great help saving the pic so can shoe them 

Grinchy

I truly hope you get sorted out @janer1967, and have a great holiday x take care

life

@janer1967 really hope they sort something out, you should be able to enjoy your holiday without this happening 

Siwheels73

@janer1967, how disgusting! I would complain, first to the Travel company, but also the Airline AND Airport. If you had thought you had done all you needed to to get the assistance, then I would pursue it through Citizen's advice.

SueHeath

Really sorry to read this @janer1967 i can remember when you booked and looked into all this, fingers crossed it will be okay when you get there darling. x

Sandy_123

Good luck @janer1967 and safe flight

Hannah_Alumni

I hope it went ok @janer1967

Have a fantastic holiday!