Attendance allowance

juju10
Online Community Member Posts: 41 Connected
Good morning we have recently applied for AA for aunt had call from decision maker etc spoke on phone today they said a decision has been made an wouldn’t tell over the phone what decision was ….can they not tell you over phone then? Many thanks
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Comments
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If it was the call centre you rang today, they may not be able to see what that decision is. Once a decision is made it can take up to 24 hours for them the to able to see it on the computer. They will only be able to see that a decision was made.
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Hi just called the standard number all he said was a decision has been made an told us to wait for letter0
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As i advised, he may not be able to see what that actual decision is yet.
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Many thanks for help managed to get helpful person on phone who told us decision over the phone 😊2
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