Attendance allowance

juju10

Good morning we have recently applied for AA for aunt had call from decision maker etc spoke on phone today they said a decision has been made an wouldn’t tell over the phone what decision was ….can they not tell you over phone then? Many thanks 

poppy123456

If it was the call centre you rang today, they may not be able to see what that decision is. Once a decision is made it can take up to 24 hours for them the to able to see it on the computer. They will only be able to see that a decision was made.

juju10

Hi just called the standard number all he said was a decision has been made an told us to wait for letter 

poppy123456

As i advised, he may not be able to see what that actual decision is yet.

ShirleyW

@juju10 check the bank account you've asked for the money to be paid into.  Usually the money is paid in well before the letter arrives.

juju10

Many thanks for help managed to get helpful person on phone who told us decision over the phone 😊