Access to Work

KRS17
KRS17 Community Member Posts: 17 Listener
in Work
Can I ask if any of you have had support from Access to Work, how long did it take for the support to start after you had the assessment?  I'm 8 weeks on from mine but my employer hasn't approved the support yet and my Access to Work case manager is not replying to me so I don't know whether the support is still available as my employer hasn't approved.

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  • Adrian_Scope
    Adrian_Scope Posts: 14,600 Online Community Programme Lead

    Good morning @KRS17. Unfortunately the time it takes for support to start after an assessment can vary.

    It's my understanding that Access to Work aims to process new applications within 12 weeks, but this can differ depending on a number of reasons such as the complexity of the support needed, availability of the support, and how quickly your employer responds to the recommendation. Have you spoken to your employer regarding the recommendations? If your employer has not approved the support yet, it is important to follow up with both them and your Access to Work case manager to find out the status of your application.

    If you are having difficulty getting in touch with your Access to Work case manager, you can contact the Access to Work helpline on 0800 121 7479 for assistance. They may be able to provide you with an update on your application and help you follow up with your case manager.

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