If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Unexpected text from DWP

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shysparkler
shysparkler Community member Posts: 26 Connected
Hi there, I'm kinda worried because I got a text from the DWP saying they've received the written report of my assessment... but my assessment was in November and they already granted me PIP back then, I received all of the texts last year, I have not had another assessment so how on earth are they receiving another written report?

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  • poppy123456
    poppy123456 Community member Posts: 57,166 Disability Gamechanger
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    I'd advise you to ring them to ask because they are the only ones that can tell you what's happening. The text could have also been sent in error.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
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    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • shysparkler
    shysparkler Community member Posts: 26 Connected
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    I'd advise you to ring them to ask because they are the only ones that can tell you what's happening. The text could have also been sent in error.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm

    Yeah I ended up ringing them (spent 50 minutes on hold before getting through) and it turns out the text was sent in error - due to me sending a cover letter and photocopies of parts of the report with me proving I said X condition meanwhile they wrote down Y (don't know how they got it so wrong), either way it's sorted.
  • shysparkler
    shysparkler Community member Posts: 26 Connected
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    I honestly think it would work so much better for everyone if there was an online PIP journal like there is Universal Credit, alongside the phone line because there are things you could take a minute to change but you spend an hour on hold anyway
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,981 Disability Gamechanger
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    Ugh, how frustrating that they managed to get it so wrong @ririri. What a good suggestion for an online PIP journal. Hopefully, one day. Is there somewhere you could provide this feedback to them?  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • shysparkler
    shysparkler Community member Posts: 26 Connected
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    Ugh, how frustrating that they managed to get it so wrong @ririri. What a good suggestion for an online PIP journal. Hopefully, one day. Is there somewhere you could provide this feedback to them?  :)

    Ooh I've got no idea where I could give feedback to them, it almost seems not worth it if I have to send them another letter or if I have to ring them, if they had an email it would be a lot easier, I'm surprised that no one else has suggested an online PIP journal, considering the online service for Universal Credit which allows you to report changes of circumstances etc without needing to go to the Jobcentre or ring them, you'd think PIP would've been the slightly more accessible one in that regard..
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
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    It's frustrating isn't it @ririri, in that way, it does feel like PIP is really behind the times- I'm glad it was sorted in the end, but what a faff for you!
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  • shysparkler
    shysparkler Community member Posts: 26 Connected
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    It's frustrating isn't it @ririri, in that way, it does feel like PIP is really behind the times- I'm glad it was sorted in the end, but what a faff for you!

    It really is, isn't it? Although I can't exactly scream Universal Credit's praises either, especially if these reforms come in 2026-2029. The work capability assessment is a horror but I was lucky enough to have a paper-based review so I only had to fill in the questionnaire and submit evidence, didn't need to go to an in-person assessment or one on the phone, that being said, I did have to do a PIP assessment on the phone and that was dreadful, I was one of the lucky ones who got what they deserved but still there are so many problems with the PIP assessment that it can hardly be a good way for Universal Credit to decide whether people should get the 'health element'.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,981 Disability Gamechanger
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    It does sound like a horror @ririri. Though, sounds helpful that you had a paper-based review  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • shysparkler
    shysparkler Community member Posts: 26 Connected
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    It does sound like a horror @ririri. Though, sounds helpful that you had a paper-based review  :)
    Yes, I'm very grateful for that, although I'm thinking of potentially doing Open Uni part time starting this year as it can't help my disability having nothing to do all day, but I just am so nervous to even mention it because they may just take all my money anyway, even though ability to study online doesn't equal capability of working but you know what the DWP are like sadly
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,981 Disability Gamechanger
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    I hope you manage to find a way to do what you want to do @ririri :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • lizziejane
    lizziejane Scope Member Posts: 17 Listener
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    @ririri just wanted to say I do open uni and explained it on my assessment I have disability student allowance and things that help me study and I haven’t been awarded as of yet still fingers crossed but on my report it didn’t go against me and I the assessor recommended 11 points daily and 10 mobility so don’t worry too much x
  • poppy123456
    poppy123456 Community member Posts: 57,166 Disability Gamechanger
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    ririri said:
    It does sound like a horror @ririri. Though, sounds helpful that you had a paper-based review  :)
    Yes, I'm very grateful for that, although I'm thinking of potentially doing Open Uni part time starting this year as it can't help my disability having nothing to do all day, but I just am so nervous to even mention it because they may just take all my money anyway, even though ability to study online doesn't equal capability of working but you know what the DWP are like sadly

    Doing open Uni part time will not affect your PIP. It's not even a change of circumstances that needs to be reported.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • shysparkler
    shysparkler Community member Posts: 26 Connected
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    @ririri just wanted to say I do open uni and explained it on my assessment I have disability student allowance and things that help me study and I haven’t been awarded as of yet still fingers crossed but on my report it didn’t go against me and I the assessor recommended 11 points daily and 10 mobility so don’t worry too much x
    Ahhh that's really good to hear! I guess that the assessors aren't all that bad, you just don't tend to hear good stories all that often and you expect the worse 
  • shysparkler
    shysparkler Community member Posts: 26 Connected
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    Doing open Uni part time will not affect your PIP. It's not even a change of circumstances that needs to be reported.
    Oh wow, that's slightly surprised me actually, I would've thought that they'd expect you to declare university study
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