PIP textphone

Fibleepy

Hi,
has anyone actually used the PIP textphone for the hard of hearing?
The number I have is 0800 121 4493 and I’ve dialled it using the Relay UK app but it just sounds like a fax machine and then disconnects.

Adrian_Scope

Good afternoon @Fibleepy. I haven't personally used Relay so not sure if I'm saying something obvious, but the PIP helpline says when using Relay you use 18001 then 0800 121 4433. Is that what you're trying? 

Fibleepy

Thanks Adrian. The Relay app is set to dial 18001 automatically before a phone number but the number you have quoted (ending 4433) is different to the number I’ve tried (ending 4493) so I’ll try your number tomorrow.

poppy123456

The number you’ve been using ending 4493 is incorrect. Adrian’s number is correct.

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433 
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet 
Monday to Friday, 9am to 5pm

Fibleepy

Thank you Poppy.I’ll try them again tomorrow 

L_Volunteer

Have you managed to get through to them ok yet @Fibleepy and, if so, how did this go? Please feel free to let us know how this goes and if there's anything else we can do to support you 

Fibleepy

yes it worked thanks! It typically took a while for a pip assistant to answer but I had a chat to the Relay assistant whilst waiting. 

Adrian_Scope

Ah I didn't spot the small difference in numbers, I'm glad you were able to get through @Fibleepy. 

Fibleepy

Me too! Thanks for your help Adrian