Remaining politically neutral during General Election 2024


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UC change of circumstances - bank statement

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robertt
robertt Community member Posts: 120 Connected
edited April 2023 in Universal Credit (UC)
Hello guys. My rent increased back in February. I have reported that. Website directs you to upload tenancy agreement and utility bill. Nothing else! 10 days after I received message " insufficient documents or something like that. So again I went there and repeated process..10 days after same message" insufficient blah blah. 11 days later which is today, same message. I have asked numerous times on journal to get back to me and explain what am I doing wrong??? Does anyone actually have common sense over there. Ofcourse better to waste time and be sending generic messages, so it seems. Today I actually uploaded bank statement along with everything else. Even though there's no ' bank statement option ' I still did it under ' utility bills window. They say that screenshots are not accepted etc. Is Pdf ok? I sent them PDF, I don't want to receive another message in 10 days time that they don't want PDF. Has anyone dealt with bank statements and theses morons please help????

Comments

  • cushionqueen
    cushionqueen Community member Posts: 2 Listener
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    yes yes the same thing exactly happened to me five times 
    I just dropped a message to my work coach and she reassured me they had received it and it’s just their wonderful computer She did check my records just to be certain hope this helps this was just before last Christmas x
  • robertt
    robertt Community member Posts: 120 Connected
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    @cushionqueen i bet if u sent them ' change of circumstances ' that u want to close your claim because u have enough money, they wouldn't play dumb . They would close your profile same day without mistakes and goofy messages on journal 
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