Hi, my name is paddywacker666! Email address for AA?

paddywacker666

I applied for attendance allowance 10 weeks ago. I haven't heard yet other than the text acknowledgement on 27th January
Is this normal for AA?

I HAVE SEVERE HEARING LOSS.
Any idea if I can access an email address? 

Thanks 

Hannah_Alumni

Hello @paddywacker666

I believe up to 12 weeks is the standard time frame for most benefits but I know many sectors of the benefits system are backlogged and lots of people have been waiting longer than usual. 

I unfortunately cannot find an email address but noticed they use Relay UK in their contact details:

Attendance Allowance helpline
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

I hope that helps  

paddywacker666

Thank you for your helpful reply. Much appreciated 

paddywacker666

Good morning.
It's been 17 weeks since my AA Application was submitted to DWP.
I've since found an email address which is up to date. I had an acknowledgement but not reply yet to my enquiry.
Correspondence@dwp.gov.uk

paddywacker666

It does seem a long time to wait for a decision. 20 weeks now. 
I have sent a letter to the customer services team by registered post.
Still no reply or even a text.
Very frustrating, I did expect the customer services team to respond.

poppy123456

They don't always respond to emails. All you can do is wait unfortunately.

nasturtium

Hello paddywacker666

20 weeks does sound a long time for an AA Application.

My advice would be to contact your local MP for your area because they will be able to communicate directly with the DWP and chase up what has happened to your application. Put you postcode into the search box and it will point you to your MP and give you details on how to contact them. If you decide to email them you will need to include your full name, address and postcode in your email and and any reference numbers to do with your application for AA so they can varify that your are from there constituancy. Or you can write to them and send it recorded delivery again include your full name, address and postcode on your letter and any reference numbers to do with your application for AA. https://members.parliament.uk/members/Commons

Hope that helps

Nasturtium