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Hi, my name is paddywacker666! Email address for AA?

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paddywacker666
paddywacker666 Community member Posts: 4 Listener
edited April 2023 in PIP, DLA, and AA
I applied for attendance allowance 10 weeks ago. I haven't heard yet other than the text acknowledgement on 27th January
Is this normal for AA?

I HAVE SEVERE HEARING LOSS.
Any idea if I can access an email address? 

Thanks 

Comments

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    Hello @paddywacker666

    I believe up to 12 weeks is the standard time frame for most benefits but I know many sectors of the benefits system are backlogged and lots of people have been waiting longer than usual. 

    I unfortunately cannot find an email address but noticed they use Relay UK in their contact details:
    Attendance Allowance helpline
    Telephone: 0800 731 0122
    Textphone: 0800 731 0317
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 8am to 6pm
    Find out about call charges
    I hope that helps :) 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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  • paddywacker666
    paddywacker666 Community member Posts: 4 Listener
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    Thank you for your helpful reply. Much appreciated 
  • paddywacker666
    paddywacker666 Community member Posts: 4 Listener
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    Good morning.
    It's been 17 weeks since my AA Application was submitted to DWP.
    I've since found an email address which is up to date. I had an acknowledgement but not reply yet to my enquiry.
    Correspondence@dwp.gov.uk
  • paddywacker666
    paddywacker666 Community member Posts: 4 Listener
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    It does seem a long time to wait for a decision. 20 weeks now. 
    I have sent a letter to the customer services team by registered post.
    Still no reply or even a text.
    Very frustrating, I did expect the customer services team to respond.

  • poppy123456
    poppy123456 Community member Posts: 56,980 Disability Gamechanger
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    They don't always respond to emails. All you can do is wait unfortunately.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • nasturtium
    nasturtium Community member Posts: 376 Pioneering
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    Hello paddywacker666
    20 weeks does sound a long time for an AA Application.
    My advice would be to contact your local MP for your area because they will be able to communicate directly with the DWP and chase up what has happened to your application. Put you postcode into the search box and it will point you to your MP and give you details on how to contact them. If you decide to email them you will need to include your full name, address and postcode in your email and and any reference numbers to do with your application for AA so they can varify that your are from there constituancy. Or you can write to them and send it recorded delivery again include your full name, address and postcode on your letter and any reference numbers to do with your application for AA. https://members.parliament.uk/members/Commons
    Hope that helps
    Nasturtium
    How to challenge a PIP award that has been reduced at Review https://forum.scope.org.uk/discussion/comment/696285#Comment_696285
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