If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

PIP tel numbers cut you off once choose options anyone else found this

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erm
erm Community member Posts: 65 Courageous
I have tried to tel PIP to ask if my sons claim was received ok we sent it registered post and it was received at their sorting office but he has not had an email or text to confirm they received it! anyone else having trouble getting through on the tel lines to check? he gets stressed out with anxiety so it would help him to have it confirmed but cant email and every tel number I try lets you choose the options then cuts you off 

Comments

  • chiarieds
    chiarieds Community member Posts: 16,177 Disability Gamechanger
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    Quite a lot of people have been complaining about the difficulty in getting through recently. Have you been trying the PIP enquiry line 0800 121 4433? The best time to try is often said to be first thing in the morning, i.e. 9am.
  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
    edited April 2023
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    Yes it happens, shouldn't do. It's awful when it does, but typical of the DWP.

    Especially after you've done the security questions. 
  • erm
    erm Community member Posts: 65 Courageous
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    Well thanks folks! at least I know its not just me and our bad luck lol we will try again tomorrow morning, its a pain when you take days to fill out forms send them registered but they cant text you despite keep texting you to say don't forget to fill out the forms and send by the due date. They send out forms with not much time to fill out the forms and send medical evidence, they don't give people with Dislexia and multiple health issues much time to fill out all the pages and get them back to them! But then have you worry cos they don't text to say they've received them!
  • poppy123456
    poppy123456 Community member Posts: 57,208 Disability Gamechanger
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    They have been known to send texts when they receive the forms but sometimes texts aren't sent for a few weeks after they receive them.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • erm
    erm Community member Posts: 65 Courageous
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    Well he got through this morning the man said they got the form about a month ago it was sent to be medically examined then before 2 months he should get a text or letter, is that the usual process? as we keep reading different things on what happens! Do forms get sent to a medical person to check if they are worth continuing or rejecting without a face to face or telephone interview? 
  • poppy123456
    poppy123456 Community member Posts: 57,208 Disability Gamechanger
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    Is this a new claim or a review of an existing claim? If it's a new claim then you could be waiting a couple of months to hear back. Most people have assessments so your son should expect one of those. If this is needed once an appointment becomes available he will be contacted.

    If it's a review than he could be waiting a considerable length of time because of the backlogs.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • chiarieds
    chiarieds Community member Posts: 16,177 Disability Gamechanger
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    The info the 'DWP,' i.e. call handlers, give isn't always the correct info. I'm sure they will indeed have received your son's claim form, but whether it's been sent to someone to decide whether he needs an assessment (which is usual) or they're asking his GP for information (which doesn't usually happen) or it has been sent to a Health Assessor, which would be the more likely, I don't know.
    I don't know how long it takes to get an assessment, & altho first time claimants are being prioritised over reviews of current claimants, he may still be in for a wait for an assessment. Paper-based assessments are comparitively rare, but can happen. With these they just decide on the info your son has already provided.
  • erm
    erm Community member Posts: 65 Courageous
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    It's a new claim, it seems one hand doesn't know what the other is doing with them, no wonder people are sick with worry, when it should be straight forward for some people with many health issues that are ongoing lifetime issues, not from an accident etc that will improve in time. Thanks folks 
  • poppy123456
    poppy123456 Community member Posts: 57,208 Disability Gamechanger
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    There's no health conditions that automatically entitle anyone to PIP, even with life time health conditions.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • mariagrocutt
    mariagrocutt Scope Member Posts: 2 Listener
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    Good luck trying to contact pip I have been trying for almost 3 weeks.
  • erm
    erm Community member Posts: 65 Courageous
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    Did it as the clock struck 9am LOL as advised by some kind person on here 
  • poppy123456
    poppy123456 Community member Posts: 57,208 Disability Gamechanger
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    erm said:
    Did it as the clock struck 9am LOL as advised by some kind person on here 

    Indeed, very often that's the best time to ring and usually what i advise people to do.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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