If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Sdp payment

Options
sd100
sd100 Community member Posts: 132 Empowering
Hi everybody hope everyone is well.
I posted here recently about waiting for Sdp premium as I was sent an is10 for not too long ago.  After a few phone calls i made to esa they told me my case is historic going back quite a while and it’s being looked at.
Tonight I was paid £76.40 more than I usually would with my fortnightly money which I’m guessing is Sdp premium for 1 week. I wasn’t contacted by phone or recieved any letters about this. Is it normal to get 1 week of sdp added without notice? And what about the historic payment they kept going on about? Is that seperate? I will be calling them in the morning.

Comments

  • poppy123456
    poppy123456 Community member Posts: 57,289 Championing
    Options
    Sounds normal to me, it means they've now added it to your ESA going forward, which in my opinion should have been done much sooner. You should receive a letter to tell you it's been included in your ESA.

    The historic payment could be a different story for timescale. Unfortunately, you'll just need to wait.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    Hi Poppy thanks for your reply, I tried to phone the number as I mentioned before it’s different to normal esa number and it says the number you have dialled is unrecognised, why is nothing ever easy???Im gonna try the regular helpline that takes ages to through on. The other number that’s not recognisable used to put me straight through, like it was a special department dealing with my case and now that payment sorted they’ve got rid of the number…so strange.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    I’ve completely confide confused myself the amount wasn’t £76.40 paid extra, there was an amount close to that paid extra but just realised it says jsa on my bank statement, I don’t claim jsa I’m so confused.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    I saw I read something about being paid with Jsa manually it’s a one off payment is that correct, I don’t understand any of this
  • poppy123456
    poppy123456 Community member Posts: 57,289 Championing
    Options
    sd100 said:
    I saw I read something about being paid with Jsa manually it’s a one off payment is that correct, I don’t understand any of this

    That's exactly what it would have been.

    sd100 said:
    I’ve completely confide confused myself the amount wasn’t £76.40 paid extra, there was an amount close to that paid extra but just realised it says jsa on my bank statement, I don’t claim jsa I’m so confused.

    With the benefits increase payments will be slightly more than usual but not the full amount until your May payment.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    After hours of waiting on the line I got through to esa and the lady said it’s not Sdp that’s been added but apparantley my esa has gone clerical and because of that the money they paid manually today wouldn’t have my deductions included on it that normally get taken off. She wasn’t able to look at my esa cos it’s crashed or something along those lines taken off the systems I don’t really know what clerical is. Is this whole clerical a good thing or bad thing?
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    It’s all a bit of a mess by the sound of it I’m sure I read something on these forums about clerical but I can’t remember.
  • poppy123456
    poppy123456 Community member Posts: 57,289 Championing
    Options
    A claim going clerical means there's been a fault with the system and it's wiped all your information from it. The claim now needs to be rebuilt by hand.
    Whilst this is being done when you ring ESA to ask about your SDP they may not be able to give you any information because there's likely no information on the system about your claim.
    Your ESA payments may continue to be manually paid whilst this is being dealt with and yes it could delay the historic SDP claim.


    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    wow that sounds like a lot of hard work.
    but if everything wiped from system how will they know my dates eligible, and do they manually put everything back on the system? No wonder these things take time.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options

    Am I just asking daft questions now? Thanks for reply again poppy.
  • poppy123456
    poppy123456 Community member Posts: 57,289 Championing
    Options
    Your claim will need to be rebuilt manually. I have no idea about the answer to the question with the dates.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    Does it mean I gotta apply again for esa or will it go back normally once rebuilt. I honestly havnt had much info from them over the phone apart from being told as it goes so far back everything has to be checked thoroughly which gives me the impression could be dealing with a high amount. It’s been repeated everytime I spoke with someone.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    sorry I sorry I mean does this who rebuilt thing mean I gotta claim it again or do they do that.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    whole*
  • poppy123456
    poppy123456 Community member Posts: 57,289 Championing
    Options
    No, you don't need to claim ESA again because you're already claiming it.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    Oh ok that’s good, I was really trying to take my mind off this but getting a wrong payment today seems to have had the opposite affect my head is literally pounding now. 
  • poppy123456
    poppy123456 Community member Posts: 57,289 Championing
    Options
    It's nothing to worry about at all and your ESA payments will be paid as normal but manually paid until the issue is sorted.
    Try to think about something else, i appreciate that it's not easy to do but ringing ESA often like this can't be helping your anxiety.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • sd100
    sd100 Community member Posts: 132 Empowering
    Options
    You are right Polly, I was really Tryna put it in the back of my mind only reason I called today was extra payment, but yes calling doesn’t help me at all, they literally tell me nothing anyway whenever I do. All the best.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,980 Championing
    Options
    This sounds frustrating @sd100, especially with it being no help and them telling you nothing  :( How are you feeling about everything at the moment? Please don't hesitate to let us know if there's anything we can do to support you  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.