Call from UC review team?

owenhayley
owenhayley Online Community Member Posts: 1 Listener
edited April 2023 in Universal Credit (UC)
I've just received a message on my journal about a call from the review team, should I be concerned?

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    If your claim started sometime during the pandemic then this will be just a random check to make sure everything is correct with your UC. Nothing to worry about at all. They are contacting some people that claimed during this time when checks for ID etc were relaxed during the pandemic.
  • Adrian_Scope
    Adrian_Scope Posts: 14,323 Online Community Programme Lead
    Good afternoon @owenhayley and a warm welcome to the community. 

    As @poppy123456 mentions, lots of people who claimed during the pandemic are receiving these messages and calls as random checks, it doesn't necessarily mean that there is a problem with your claim.

    Good luck with your call from the review team and please let us know how you get on. 

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