Recently my WTC payment was reduced by around £2. Doesn't sound like much, but there was no reason given for it. My last year's earnings weren't significant. I asked HRMC to look into it, they promised a callback to explain it, but of course, they never did call back...
I have now received the reduced payment. And while this is annoying and frustrating because of the lack of explanation, what is of greater concern is that my next three forecast payments do not show the announced uprating of 10.1% that pretty much all benefits are supposed to get, in line with inflation as calculated using the Consumer Prices Index. This was a big government announcement and, according to my gov.uk account, it isn't happening for me.
I was wondering if anyone else on WTC has noticed that they're not getting the increase, and what exactly we might do about it? Because you can spend the rest of your mortal life on hold to HMRC only to speak to a human who can't help you, and can only attempt to arrange a callback which then doesn't happen.