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Changing phone number

hhad1

Hi, so frustrating that to log into universal credit account you need a text to your phone, my mobile number has changed so I called up today to update it and the lady said she would need to make an appointment for me at the job centre and I'd need to attend this to update my number. I am currently on LCWRA, is this true? I hung up as I got exceptionally anxious and couldn't carry on the call after she said this.

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poppy123456

This is a new one on me and haven't heard of this before. I know you usually have to attend your local JC when changing bank details.

hhad1

poppy123456 said:

This is a new one on me and haven't heard of this before. I know you usually have to attend your local JC when changing bank details.

Ah okay, i was thinking how silly it would be to need to go to a job centre for a number change! Maybe she misheard me or was mistaken, I will call again tomorrow. Thank you

Astro0

You can have your code for universal credit sent to your email address as I do

Spike1776

Astro0 said:

You can have your code for universal credit sent to your email address as I do

Yes you can but only if you do it in the first instance when you make a claim.

it is not possible if you opted for text messages,the only way if you lose you phone or change your number is to contact UC help line,they won’t even change your number there and then,they will set up an appointment at a local job centre.

so,you won’t be able to access your UC account until you’ve been to the job centre

when I asked why (today) they told me it’s security as anyone could have your phone number and simple phone UC to change it,they will only change it when they see you in person with the relevant ID.

poppy123456

[quote text removed by moderator - Spam]

No, you can't because your phone number needs to be linked to your claim so the text can be sent to your phone. Or for those that prefer email codes it can be sent this way instead.