Changing phone number — Scope | Disability forum
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Changing phone number

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hhad1
hhad1 Community member Posts: 21 Connected
Hi, so frustrating that to log into universal credit account you need a text to your phone, my mobile number has changed so I called up today to update it and the lady said she would need to make an appointment for me at the job centre and I'd need to attend this to update my number. I am currently on LCWRA, is this true? I hung up as I got exceptionally anxious and couldn't carry on the call after she said this. 

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  • poppy123456
    poppy123456 Community member Posts: 54,298 Disability Gamechanger
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    This is a new one on me and haven't heard of this before. I know you usually have to attend your local JC when changing bank details.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • hhad1
    hhad1 Community member Posts: 21 Connected
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    This is a new one on me and haven't heard of this before. I know you usually have to attend your local JC when changing bank details.
    Ah okay, i was thinking how silly it would be to need to go to a job centre for a number change! Maybe she misheard me or was mistaken, I will call again tomorrow. Thank you
  • Astro0
    Astro0 Community member Posts: 6 Listener
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    You can have your code for universal credit sent to your email address as I do 
  • Spike1776
    Spike1776 Community member Posts: 42 Connected
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    Astro0 said:
    You can have your code for universal credit sent to your email address as I do 
    Yes you can but only if you do it in the first instance when you make a claim.

    it is not possible if you opted for text messages,the only way if you lose you phone or change your number is to contact UC help line,they won’t even change your number there and then,they will set up an appointment at a local job centre.

    so,you won’t be able to access your UC account until you’ve been to the job centre

    when I asked why (today) they told me it’s security as anyone could have your phone number and simple phone UC to change it,they will only change it when they see you in person with the relevant ID.

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