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care agencies wanting to call 999 despite me saying no...
I had been working with a care agency since last year. I made it very clear to the agency and each of the carers when they started working with me that I did not want them to call 999 under any circumstances. I had in place an ADRT (advance decision or living will), ReSPECT form and advance statement stating this when I started working with the agency. I received my LPA document for Health and Welfare at the end of the year too.
I have a medical condition which means I can fall to the floor, amongst other symptoms. A few weeks ago I hit my head on the floor and a carer did not call an ambulance, in line with what I said to her at the time, twice.
A few days later at a meeting a manager said “they have to call 999 as they have a duty of care which trumps my ADRT, LPA document, ReSPECT form etc.”. She also stated that they would have to call 999 even if I disagreed or the people named in my LPA document said no on my behalf in line with what I would want to happen.
She said that they could only continue caring for me if I agreed for them to call paramedics if needed and stated some scenarios. Due to my medical conditions this would mean they could be calling 999 on average once a day.
I don’t want to have carers who could call 999, because I’ve repeatedly said that I don’t want this to happen and have legal documents in place saying the same thing.
Has anyone else had experiences of this happening before with care agencies?
Do you have any advice?
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