UC - biographical telephone appointment

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JonnycJonny
JonnycJonny Scope Member Posts: 253 Empowering
in Universal Credit (UC)
Have a biographical telephone appointment coming up - what to expect ? Is it purely an ID check for my claim or something more ?

Comments

  • bg844
    bg844 Online Community Member Posts: 3,891 Championing
    Just an ID check, should be a nice, quick and easy phone call.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Let us know how it was as and when @JonnycJonny :) 
  • JonnycJonny
    JonnycJonny Scope Member Posts: 253 Empowering
    Thank you. I think I must have clicked the wrong box during the UC online application process - I had no option to upload any ID evidence. I guess the biographical call comes off the back of that. Will update.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    I hope this goes well for you @JonnycJonny. Please don't hesitate to let us know how this goes and if there's anything we can do to support you  :)
  • JonnycJonny
    JonnycJonny Scope Member Posts: 253 Empowering
    Call went fine but I had to go into the JC the following day with identity documents.

    Not sure why I had the tel appointment in the first place  - it didn't establish anything. Just kept someone busy. 




  • Adrian_Scope
    Adrian_Scope Posts: 11,758 Online Community Programme Lead
    It does seem somewhat pointless to have a telephone appointment to verify your identity and then have to go in to do it anyway! I'm glad it is all sorted now for you @JonnycJonny. 
  • whatsthealternative
    whatsthealternative Online Community Member Posts: 7 Listener

    Morning folks

    My partner and I are to be receiving a Biographical appointment by phone nest week mainly as we only had one form of picture ID each, also as my partner has PTSD and CPTSD and so the gentleman we spoke with suggested the Biographical call as my partner cannot cope with attending a face to face appointment any idea what those questions maybe so I can be organised, or as organised as I can be pertaining to what we maybe asked as I will taking over the call where they need to speak to him during the first part of that call which as already been agree will be ok so really I will be verbally answering on his behalf then directly after my own par of the call so any insight would be rather helpful 😍

  • traciesmith1996
    traciesmith1996 Online Community Member Posts: 7 Listener

    hi I’m getting a biographical appointment to as I didn’t have photo id but I have birth certificate, rent card etc and other bits but was no upload option . It’s a migration over to universal from esa . I’m in support group of esa with enhanced premium etc . I have severe ptsd and anxiety so I wrote on journal I can’t attend job centre due Id die if they tried to make me I can’t even attend my gps majority of time and I get phone calls if my doc and my meds sent to me . So will they just ask me questions and maybe let me email other documents I have or upload etc . I’m past myself . I get so stressed at these kind of things . Thank you in advance .

  • Hopeless
    Hopeless Online Community Member, Scope Member Posts: 911 Empowering

    I had a biographical phone call for my migration to UC. The man who phoned me was lovely. He rang early but asked if it was ok to continue or if I wanted him to call back later. He asked me my full name, date of birth and current address, which benefits I currently claim and my previous address. And that was it - he was happy I was me! He then asked if I wanted my rent paid directly to my landlord and for me to be paid twice monthly and he set this up. He told me that I could now request an advance if I was struggling with the gap and told me how to do this. The only problem I had was that he said they can’t verify my bank account over the phone and he asked if I could manage to pop in to the jobcentre reception with it anytime I wanted. He told me when the quieter times were and I managed to do this. Again, the lady on reception was lovely.

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