Pip Back Payment Help

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Dennison72
Dennison72 Community member Posts: 2 Listener
Hello all. I have a question I am worried about. 
I applied for PIP on the 1st March. On Tuesday 20th I had a text to say I had been awarded PIP which is great.
I called the automated line which said I would be paid 272  on 17th July. My question is will I be paid from the date I claimed and receive back pay or do I just wait until the July payment. I tried calling them but was in a queue for over an hour so gave up as was feeling anxious. Thank you. Any advice be appreciated. 

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  • poppy123456
    poppy123456 Community member Posts: 57,276 Championing
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    The automated payment line doesn’t give any information about any money you are owed. This will be paid as a separate payment. 
    It will be paid from the date you rang to start your claim. (Assuming you didn’t transfer from DLA)
    The automated payment line has been known to give incorrect advice too. Though the payment it told you suggests your award is standard daily living, no mobility. 

  • Dennison72
    Dennison72 Community member Posts: 2 Listener
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    Well that does make sense. Thank you for the reply and advice. 
    Do you think the back dated pay would come before the first payment on 17th July? Once again many thanks. I've seen so many positive helpful discussions on here. 
  • poppy123456
    poppy123456 Community member Posts: 57,276 Championing
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    Money owed is paid first and will be in your bank 3-5 working days after payment was sent. I would say it should be in your bank by middle of next week at the latest.
  • madee93
    madee93 Community member Posts: 51 Listener
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    @Dennison72 I'm new to pip what is the auto line and can I have the number plz..I'm sick of trying to get thru on the original pip line 
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,908 Championing
    edited June 2023
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    @madee93 Here are PIP's contact details :) Is that the number you have?
    PIP enquiry line
    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm
    Find out about call charges
  • madee93
    madee93 Community member Posts: 51 Listener
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    @Hannah_Scope yes that's the number I have but can't find the automated system options...I don't want to wait an hour to be answered and I don't want to speak to anyone just want to know my payment details...
  • poppy123456
    poppy123456 Community member Posts: 57,276 Championing
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    madee93 said:
    @Hannah_Scope yes that's the number I have but can't find the automated system options...I don't want to wait an hour to be answered and I don't want to speak to anyone just want to know my payment details...

    The automated payment line is the helpline number and you need to choose option 6. However, it has been known to give incorrect information so you should reply on that.