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Pip Back Payment Help

Dennison72

Hello all. I have a question I am worried about.
I applied for PIP on the 1st March. On Tuesday 20th I had a text to say I had been awarded PIP which is great.
I called the automated line which said I would be paid 272 on 17th July. My question is will I be paid from the date I claimed and receive back pay or do I just wait until the July payment. I tried calling them but was in a queue for over an hour so gave up as was feeling anxious. Thank you. Any advice be appreciated.

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Comments

poppy123456

The automated payment line doesn’t give any information about any money you are owed. This will be paid as a separate payment.

It will be paid from the date you rang to start your claim. (Assuming you didn’t transfer from DLA)
The automated payment line has been known to give incorrect advice too. Though the payment it told you suggests your award is standard daily living, no mobility.

Dennison72

Well that does make sense. Thank you for the reply and advice.
Do you think the back dated pay would come before the first payment on 17th July? Once again many thanks. I've seen so many positive helpful discussions on here.

poppy123456

Money owed is paid first and will be in your bank 3-5 working days after payment was sent. I would say it should be in your bank by middle of next week at the latest.

madee93

@Dennison72 I'm new to pip what is the auto line and can I have the number plz..I'm sick of trying to get thru on the original pip line

Hannah_Alumni

@madee93 Here are PIP's contact details

Is that the number you have?

PIP enquiry line
Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges

madee93

@Hannah_Scope yes that's the number I have but can't find the automated system options...I don't want to wait an hour to be answered and I don't want to speak to anyone just want to know my payment details...

poppy123456

madee93 said:

@Hannah_Scope yes that's the number I have but can't find the automated system options...I don't want to wait an hour to be answered and I don't want to speak to anyone just want to know my payment details...

The automated payment line is the helpline number and you need to choose option 6. However, it has been known to give incorrect information so you should reply on that.