PIP award letter help

ellie_rsg
ellie_rsg Community member Posts: 27 Connected
in PIP, DLA, and AA
Hi everyone. Today marks 2 weeks from getting the award text saying to wait up to 2 weeks for the letter. I have had my back pay but no letter just yet. Just wondering how long it has taken everyone for the letter? the wait is killing me 

Comments

  • bg844
    bg844 Community member Posts: 3,883 Championing
    That does seem a long time to wait. If nothing today, phone PIP tomorrow at 9am and they can send another copy out for you.
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    They say up to 2 weeks but could be longer. If you don't receive it by the beginning of next week then give them a ring and ask them to send you another copy.
  • ellie_rsg
    ellie_rsg Community member Posts: 27 Connected
    Nothing yet :( starting to think it got lost or something
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    I'm sorry the letter is taking it's time getting to you @ellie_rsg, fingers crossed it'll come today, if not early next week! 

    Let us know when it does arrive, and please ask if we can help with anything in the meantime :)
  • ellie_rsg
    ellie_rsg Community member Posts: 27 Connected
    Alex_Scope said:
    I'm sorry the letter is taking it's time getting to you @ellie_rsg, fingers crossed it'll come today, if not early next week! 

    Let us know when it does arrive, and please ask if we can help with anything in the meantime :)
    nothing yet! its starting to really worry me. i hate phone calls so i have no idea what to say :') 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Just ask them to send you a copy of your award letter because you didn't receive the first one they sent.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Phone calls can be tricky @ellie_rsg I understand, as Poppy has suggested you just need to ask for a copy, and explain your letter hasn't arrived. If it hasn't come by tomorrow, I'd give them a call, as frustrating as that is! 

    Let us know if it turns up tomorrow :)
  • ellie_rsg
    ellie_rsg Community member Posts: 27 Connected
    Alex_Scope said:
    Phone calls can be tricky @ellie_rsg I understand, as Poppy has suggested you just need to ask for a copy, and explain your letter hasn't arrived. If it hasn't come by tomorrow, I'd give them a call, as frustrating as that is! 

    Let us know if it turns up tomorrow :)
    nothing today! my mum is phoning today for me :). if they send another one thats another couple weeks to wait i guess? 
  • ellie_rsg
    ellie_rsg Community member Posts: 27 Connected
    Just a update we phoned. My mother did all the talking but anyway a new copy will be sent and i have been given the next few months worth of payments dates also :) thanks all for the help. i will update when it comes! 
  • Adrian_Scope
    Adrian_Scope Posts: 11,546 Online Community Programme Lead
    I'm glad she was able to call for you and it has all been sorted @ellie_rsg. Hope it arrives soon!
  • ellie_rsg
    ellie_rsg Community member Posts: 27 Connected
    so a letter came............... they sent me some elses.. 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Do you mean someone else's letter @ellie_rsg? 
  • ellie_rsg
    ellie_rsg Community member Posts: 27 Connected
    Alex_Scope said:
    Do you mean someone else's letter @ellie_rsg? 
    yes. they sent me someone elses pip decision :open_mouth: me and my mum been on hold last hour or so. we sorted it. they reported that it was wrong one sent (they are sending the right one this time) and they also told me how long my pip will last till review. thank you :) 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Wow! I'm glad you and your mum got it sorted @ellie_rsg, hopefully the right one won't take very long to arrive :) 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    I would put in a complaint. You waited quite sometime for the decision letter and when you did receive it, you received someone elses. Some else's with all their personal details on it. Quite shocking! https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

  • ellie_rsg
    ellie_rsg Community member Posts: 27 Connected
    poppy123456 said:
    I would put in a complaint. You waited quite sometime for the decision letter and when you did receive it, you received someone elses. Some else's with all their personal details on it. Quite shocking! https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

    will this effect my pip? etc im on UC with LCWRA also 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    No.

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