PIP award letter help

ellie_rsg

Hi everyone. Today marks 2 weeks from getting the award text saying to wait up to 2 weeks for the letter. I have had my back pay but no letter just yet. Just wondering how long it has taken everyone for the letter? the wait is killing me 

bg844

That does seem a long time to wait. If nothing today, phone PIP tomorrow at 9am and they can send another copy out for you.

poppy123456

They say up to 2 weeks but could be longer. If you don't receive it by the beginning of next week then give them a ring and ask them to send you another copy.

ellie_rsg

Nothing yet starting to think it got lost or something

Alex_Alumni

I'm sorry the letter is taking it's time getting to you @ellie_rsg, fingers crossed it'll come today, if not early next week! 

Let us know when it does arrive, and please ask if we can help with anything in the meantime

ellie_rsg

Alex_Scope said:

I'm sorry the letter is taking it's time getting to you @ellie_rsg, fingers crossed it'll come today, if not early next week! 

Let us know when it does arrive, and please ask if we can help with anything in the meantime

nothing yet! its starting to really worry me. i hate phone calls so i have no idea what to say :') 

poppy123456

Just ask them to send you a copy of your award letter because you didn't receive the first one they sent.

Alex_Alumni

Phone calls can be tricky @ellie_rsg I understand, as Poppy has suggested you just need to ask for a copy, and explain your letter hasn't arrived. If it hasn't come by tomorrow, I'd give them a call, as frustrating as that is! 

Let us know if it turns up tomorrow

ellie_rsg

Alex_Scope said:

Phone calls can be tricky @ellie_rsg I understand, as Poppy has suggested you just need to ask for a copy, and explain your letter hasn't arrived. If it hasn't come by tomorrow, I'd give them a call, as frustrating as that is! 

Let us know if it turns up tomorrow

nothing today! my mum is phoning today for me . if they send another one thats another couple weeks to wait i guess? 

ellie_rsg

Just a update we phoned. My mother did all the talking but anyway a new copy will be sent and i have been given the next few months worth of payments dates also thanks all for the help. i will update when it comes! 

Adrian_Scope

I'm glad she was able to call for you and it has all been sorted @ellie_rsg. Hope it arrives soon!

ellie_rsg

so a letter came............... they sent me some elses.. 

Alex_Alumni

Do you mean someone else's letter @ellie_rsg? 

ellie_rsg

Alex_Scope said:

Do you mean someone else's letter @ellie_rsg? 

yes. they sent me someone elses pip decision me and my mum been on hold last hour or so. we sorted it. they reported that it was wrong one sent (they are sending the right one this time) and they also told me how long my pip will last till review. thank you  

Alex_Alumni

Wow! I'm glad you and your mum got it sorted @ellie_rsg, hopefully the right one won't take very long to arrive  

poppy123456

I would put in a complaint. You waited quite sometime for the decision letter and when you did receive it, you received someone elses. Some else's with all their personal details on it. Quite shocking! https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

ellie_rsg

poppy123456 said:

I would put in a complaint. You waited quite sometime for the decision letter and when you did receive it, you received someone elses. Some else's with all their personal details on it. Quite shocking! https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

will this effect my pip? etc im on UC with LCWRA also 

poppy123456

No.