Remaining politically neutral during General Election 2024


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Text message confusion re PIP

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nb73
nb73 Community member Posts: 5 Listener
hi everyone. I've just had a phone call from the Case Manager asking to confirm my ID as I had a phone assessment. It's a brand new PIP claim.
I asked him how it's all looking, and he said he's only just picked it up so he can't answer. which is fine!
Then he said that I'll get a letter in the next 3-5 working days with a decision. 
I asked if I'd get a text first (I've already had the usual first 2 texts), and he just repeated that I'll get a decision letter via the post.
Is that normal comment, or is it possible instant refusal does anyone know?
I've looked through all the chats & can't see where someone may have been refused by text - only by letter.
sorry if this has been asked before, but i don't know if it's important or not.
thank you 

Comments

  • poppy123456
    poppy123456 Community member Posts: 57,135 Disability Gamechanger
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    Decision letters can take up to about 2 weeks. If there's an award you will receive payment in your bank between 3-5 days after the payment was sent. Usually you receive payment before the letter.

    They do not send texts with refusals. They often but not always send a text if there's an award.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • nb73
    nb73 Community member Posts: 5 Listener
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    Ah ok, thanks poppy that's confirmed what I thought tbh. I'll hang on a couple of weeks and give them a call if nothing comes by then. Thank you x
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