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Hi just a bit confused about LCWRA

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C3WKK
C3WKK Community member Posts: 5 Listener
edited July 2023 in Universal Credit (UC)
I missed a call today from DWP and they left a message on my journal saying they would call me back. 

They said we need to discuss an underpayment before we can process it. 

I don’t like speaking to people on the phone with my anxiety but my question is why do they need to speak to me before they can process it? If anyone knows the potential cause of having to speak to me first before processing it please let me know thank you 
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  • bg844
    bg844 Community member Posts: 3,887 Disability Gamechanger
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    It’ll be in regards to your ability to handle lump sums, nothing to worry about. If possible, please do answer next time.
  • C3WKK
    C3WKK Community member Posts: 5 Listener
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    Hi BG! 

    Hope your well! 

    I appreciate your reply but what do you by ability to handle lump sums sorry? 
  • bg844
    bg844 Community member Posts: 3,887 Disability Gamechanger
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    I hope you are well too, thanks.

    When a benefit has been awarded and needs backdating then it is standard practice to phone a claimant (where there’s a large amount of money involved) to see if they can ‘cope’ with receiving it all at once or whether they’d prefer it in instalments. Sometimes, people with Mental Health issues do require instalments so they don’t ‘blow’ it. :D
  • C3WKK
    C3WKK Community member Posts: 5 Listener
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    Ohhhh right I see, yeah that makes sense thank you very much for your help
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