Remaining politically neutral during General Election 2024


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Hi, my name is louise12! My dad needs a new Certificate of Entitlement

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louise12
louise12 Community member Posts: 2 Listener
edited July 2023 in Transport and travel
Hello everyone, Can someone please help me. My Dad get high rate mobility for disability living allowance. And he has purchased a new car so he needs a new Certificated of Entitlement so that he can tax his new car. I tried to phone the disability living allowance phone number many times and l could not get through. So l decided to write them a letter asking them to send a new certificated for my dad. Does anybody know is there is a online web chat so that l can talk to them.

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  • poppy123456
    poppy123456 Community member Posts: 56,964 Disability Gamechanger
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    There's no online web chat that you can use. They may not respond to the letter you sent them either as very often they don't. The best time to ring them is as soon as they open so try ringing then.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • louise12
    louise12 Community member Posts: 2 Listener
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    Do you know if there is another telephone number that l can call except the one on the letter
  • poppy123456
    poppy123456 Community member Posts: 56,964 Disability Gamechanger
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    The only phone numbers are these. Which one will depend on when he was born.

    If you were born after 8 April 1948

    Telephone: 0800 121 4600
    Textphone: 0800 121 4523 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4600
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm
    Find out about call charges

    If you were born on or before 8 April 1948

    Telephone: 0800 731 0122
    Textphone: 0800 731 0317 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 8am to 6pm


    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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