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pip telephone assessment recorded

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luuluu11
luuluu11 Community member Posts: 11 Listener
edited July 2023 in PIP, DLA, and AA
Hi
Had a letter to say pip telephone assessment last week.  Emailed to ask them if they would record it. They never replied.  Rang and was told yes they will record it and send you a link after with a password so you can have a copy.  Having read posts on this website and also having not had an email reply I was doubtful this was true.  So I rang again today.  Spoke to a lady who kindly went back to her manager twice, (long call waiting).  She told me Capita policy was that they could not send emails to confirm telephone assessments would be recorded by capital but again assured me it would be!!! she apologised and said she did not know why this was the case, after I asked why and what cost could an email response impose on capital??

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  • DiscoPony
    DiscoPony Community member Posts: 12 Listener
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    From what I've read, everything is recorded (calls, video calls, etc) and you are allowed to request a copy after the fact. I don't recall where I read that though, sorry. 

    Is it an issue if it is recorded? It means everyone can be held accountable for what they said - its like extra protection because nobody can put words into your mouth. :smile:

  • luuluu11
    luuluu11 Community member Posts: 11 Listener
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    Hi 
    thank you for your reply yes I believe having the assessment recorded is a must after reading the reviews. I am just shocked that there is an email given on the letter for any queries, yet when you email they don’t answer and when you phone they refuse to answer by email which makes you wonder why they have an email at all ??? 
  • poppy123456
    poppy123456 Community member Posts: 57,180 Disability Gamechanger
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    DiscoPony said:
    From what I've read, everything is recorded (calls, video calls, etc) and you are allowed to request a copy after the fact. I don't recall where I read that though, sorry. 


    That's not correct. Assessments are not automatically recorded unless you ask them.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • luuluu11
    luuluu11 Community member Posts: 11 Listener
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    If you ask for a telephone assessment recording you should get an email almost straight after the assessment saying download your assessment recording, click here and you will receive a SMS message, however I have clicked and no SMS code for cannot access recording, so rang Capita and told she will email the correct team... only problem is that the link says only valid for 24 hours and Capita dont answer emails!!!
  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
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    This is from an IAS Assessment. 

    You have to get permission from the Assessor to Record the Telephone Assessment. They shouldn't have an issue for you to record the Assessment. They will read out a statement before they allow you to Record the Assessment. 

    https://www.capita-pip.co.uk/en/your-telephone-assessment
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