Pension Credit change of circumstances

Lee76

Hello!! How do you report a change of circumstances about a partner passing away for pension credit, just phone up the pension credits help line, but they can't update it because there computers are down atm,, but they said I can update it online...Just can't find the online option to do so atm...Am I looking in the wrong  places on the Gov.UK pension credit site..If anyone can send me the pension credit change of circumstances link or point me in the right direction to do it online. It would be much appreciated.

Kind regards ✨️ 

Hannah_Alumni

Hello @Lee76

I've looked on the GOV website too and can only find contact numbers:

Pension Service helpline
Telephone: 0800 731 0469
Textphone: 0800 169 0133
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

It may be worth giving them a ring back tomorrow and explaining the computers were down and they only have contact details on the GOV page. Hopefully the computers will be back up and running! 

poppy123456

Sorry for your loss. There’s a tell it once service available online here https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once