UC phone appointments but no call — Scope | Disability forum
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UC phone appointments but no call

WhatThe
WhatThe Community member, Scope Member Posts: 956 Pioneering
Hello everyone. Does anyone else keep getting text messages with a time and date for a phone call but the phone calls never happen?

Comments

  • bg844
    bg844 Community member Posts: 3,887 Disability Gamechanger
    Is there no messages on your journal explaining why they’ve changed the appointment?
  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering
    The journal records either I've attended or not attended the appointment. Then the next one is booked. 
  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering

    Does anyone else get these texts and journal messages about phone appointments which never materialise?
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
    That sounds very frustrating @Whatnot4657 I would suggest putting this as a message on your journal to ask for clarification :) 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering
    Well, of course I have done so many times! My enquiries are ignored.
  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering
    Does anyone have any insight into these non-existent phone appointments being booked? Thank you
  • poppy123456
    poppy123456 Community member Posts: 53,926 Disability Gamechanger
    Having advised thousands of people here, I can’t say I remember anyone mentioning random appointments like this. 

    Does your UC include the LCWRA element for yourself? If so then you don’t need to attend appointments anyway.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • michael57
    michael57 Community member Posts: 205 Pioneering
    hi i had that a lot the agents knew i was partially sighted and mobility problems due to strokes 5 mins after the tel appointments were due they marked it as attended on the journal 
  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering
    No, only the standard allowance despite previous LCW determination and no change of circumstances.

    Does anyone know why DWP books phone appointments then records non-attendance when they have claimant contact details?





  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering
    Michael thank you. Are they still doing this to you now and how long did it go on for?
    In my case, they paused and started up again.  
  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering
    Michael, I'm not suggesting they will start on you again!! Just trying to find out why they keep doing this to me. 
  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering
    Michael thank you. Are they still doing this to you now and how long did it go on for?
  • michael57
    michael57 Community member Posts: 205 Pioneering
    Michael thank you. Are they still doing this to you now and how long did it go on for?
    hi no they have had no contact with me since i was put in the lcwra group 
  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering
    I'm glad for you :)

    Please will you help me understand a bit more?

    Can you tell me how many phone appointments were booked for you or how many weeks / months this carried on for?
  • michael57
    michael57 Community member Posts: 205 Pioneering
    all of my appointments were by telephone apart from one over a 3 month period then i was awarded lcwra i was awarded enhanced pip in december after a 2 month wait 
  • Adrian_Scope
    Adrian_Scope Posts: 10,935 Scope online community team
    edited July 2023
    No, only the standard allowance despite previous LCW determination and no change of circumstances.

    Does anyone know why DWP books phone appointments then records non-attendance when they have claimant contact details?
    Hello @Whatnot4657. When was the LCW decision made and was that under ESA? 

    Unfortunately I have seen this happen before and even people be referred for sanction for 'non-attendance' when the didn't receive a phonecall. I'm not saying that this will happen to you, but it would be worth you adding a note to journal any time they don't call you as arranged, especially if they are marking you as non-attendance.

    This is probably a silly question but have you double checked the phone contact details UC hold for you? 
    Community Manager
    Scope
  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering

    LCW was determined following IB reassessment but as explained elsewhere, became a claim for JSA without my knowing (I will respond to your other post). 
    Yes, the texts are received and I have a second number which is also not rung for these 'appointments'. 
    These renewed texts and journal messages were triggered by a UC review following a two-year campaign of harassment with these appointments - variously recorded as attended or not attended.
    Where did you hear or read about similar cases? Thank you
  • Adrian_Scope
    Adrian_Scope Posts: 10,935 Scope online community team
    Hello @Whatnot4657. What makes you think it has become a JSA claim? If you were in the LCW group, when you transferred to UC you should still be classed as having LCW so long as there were no gaps between your claim for IB ending and your claim for UC starting. 

    What was the outcome of your recent UC review?
    Community Manager
    Scope
  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering

    IBR to ESA award (Employment AND Support Allowance) as I've never claimed or been eligible for JSA. I should have passed the ESA gateway health test without assessment and been awarded LCWRA. However, my claim had been ended by DWP and a reduced Transitional Addition was applied before conversion to ESA meaning only LCW was awarded.

    Employment Support Allowance is uploaded as a decision for JSA and is just that - no component included. See WCA outcomes on JSAPS and MSRS. 

    It was a Claimant Commitment review at JCP.
    There was no introduction, no ID check and a guy I'd never met before yelled at me to accept the new commitment or else.. So I did and the fake phone appointments were booked again and a long list of 'to-do's' appeared in the journal.

  • WhatThe
    WhatThe Community member, Scope Member Posts: 956 Pioneering

    (not previously LCWRA as erroneously stated elsewhere!)

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