Relay UK (Text Phone Service) — Scope | Disability forum
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Relay UK (Text Phone Service)

BIT2FAST4U Scope Member Posts: 21 Connected
edited September 2023 in Coffee lounge
Hi, I am just wondering if anyone here has had any experience of using this service for people with speech or hearing impairments? I have spent hours today trying to get this service to work. I have tried two different set ups with different apps, but when I try to start a call it just sounds like a fax machine for a while then hangs up the call. There are very few instructions so I am not sure how it is supposed to work. 


  • Adrian_Scope
    Adrian_Scope Testing team Posts: 10,600 Scope online community team
    Hello @BIT2FAST4U, sorry no one has been able to share their experience so far. I haven't personally used the service but have seen similar complaints before. 
    Have you had any luck with it today?
    Community Manager
    BIT2FAST4U Scope Member Posts: 21 Connected
    Hi @Adrian_Scope, Thanks for your comments. No I have not tried again today. It is quite bad if it is not a reliable service because I have been told by a few large organisations to contact them via Relay UK as I have a speech impairment and can not phone them. I am also getting frustrated with company chat services that are unable to contact the department who can deal with my issue and give me a phone number to call. 
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,979 Disability Gamechanger
    That is frustrating @BIT2FAST4U. I can really hear how you are wanting to be heard but the barriers you are facing in feeling heard  :( Please do let us know if there's anything we can do to help! 
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • Albus_Scope
    Albus_Scope Posts: 2,911 Scope online community team
    Hiya @BIT2FAST4U, I was just checking in to see how you've been getting on with this?  Have you managed to get the service to work for you yet? 
    Albus (he/him)

    Online Community Coordinator @ Scope

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