Access to work questions — Scope | Disability forum
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Access to work questions

Abi1991 Community member Posts: 2 Listener
edited October 2023 in Work and employment

I have cerebral palsy which means I would need a support worker to help me move around my workplace (my balance and coordination is not good enough to use an aid such as crutches or a walker for example) my work and study background is in health and social care. I have applied for a job working in a call centre which coordinates patient transport. The lady interviewing me hadn’t heard of access to work and said that having a support worker may be difficult due to the fact I’m working with confidential information. My question is, has anybody else been able to use a support worker in the workplace when working in a confidential environment, and can an employer refuse to allow me a support worker on the grounds of confidentiality? 

Thanks in advance!


  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,979 Disability Gamechanger
    Hi @Abi1991. It might be worth talking this through with Access to Work, if at all possible. Access to Work can help to negotiate this with your employer and talk through how it might work. There might also be support available to your employer through HR. However, if your employer feels a support worker would not be suitable, have they got any similar recommendations that would meet your needs and be suitable for the working environment?  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • Albus_Scope
    Albus_Scope Posts: 2,883 Scope online community team
    Hiya @Abi1991!  It's been a while since you posted, so I just wanted to say hi and see if you got the answers you were looking for? 
    Albus (he/him)

    Online Community Coordinator @ Scope

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