Safeguarding vulnerable claimants - new inquiry — Scope | Disability forum
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Safeguarding vulnerable claimants - new inquiry

Safeguarding vulnerable claimants


The Work and Pensions Committee is to examine how DWP supports vulnerable benefit claimants and whether its approach to safeguarding needs to change.

There are many people who claim benefits from DWP who are considered vulnerable and in need of special care, support or protection to ensure that they are able to access the public services they require from the Department. Although DWP implements a number of safeguarding processes to help provide additional support to these people, DWP does not currently have a statutory duty to safeguard the wellbeing of vulnerable claimants.

Over the three years from July 2019 to July 2022 the number of Internal Process Reviews (IPRs)—DWP’s internal investigations into allegations of DWP case handling which have fallen short of expected standards, with a severe negative impact on a claimant—has more than doubled. 140 IPRs were conducted into claimant deaths over this period compared with 64 reviews carried out between 2016 and 2019. This inquiry will look to evaluate DWP’s approach to safeguarding vulnerable claimants and to question what its responsibilities should be to support those who find it difficult to interact successfully with the benefit system.

The Committee is looking to hear from people with lived experiences of these issues, and their families. The Committee intends to hold a roundtable event with benefit claimants with additional needs to discuss the issues raised in this inquiry. Further information on how to register your interest will be published on the Committee’s website and on our social media channels shortly.

Read the call for evidence here.


We understand that the issues raised in this work may be sensitive or upsetting. In addition to contacting your G.P., the following organisations may be able to offer support or further information:  

  • Samaritans—General support for everyone. Call 116 123 - 24 hours a day, every day, or email [email protected]
  • Mind—for information, advice, and support for anyone experiencing a mental health problem. Call 0300 123 3393.
  • Citizens Advice—For independent, free advice provided by a network of charities online, over the phone and in person on a wide variety of issues including benefits, work, debt, housing, family and immigration. Their Adviceline is available 9am to 5pm, Monday to Friday, by calling 0800 144 8848 (England) or 0800 702 2020 (Wales)

This inquiry is currently accepting evidence

The committee wants to hear your views. We welcome submissions from anyone with answers to the questions in the call for evidence. You can submit evidence until Friday 13 October 2023.


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