UC accept commitments email

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life
life Online Community Member Posts: 526 Empowering
in Universal Credit (UC)
I know people got this from UC couple days ago and wanted to follow up on it.

They sent me an email saying this

So if I didn't accept I wouldn't be paid?

Just doesn't seem fair if someone lost there phone or couldn't get into their journal.

Comments

  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,713 Championing
    Okay, seeing this now. I can see there's no link to a login  page but it tells you to go to their website. That makes it far, far better and less like a phishing email.

    I do hope before stopping payments they would try reaching out in another method, as not everyone has internet access.
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Jimm_Scope said:


    I do hope before stopping payments they would try reaching out in another method, as not everyone has internet access.
    For those that do not have internet access they can claim UC as a paper version only. Doing it this way there will be no journal access so no emails would be sent asking them to log in to accept their commiments.

    Those that have access to a journal the only contact method will be the journal because it's purely a digital claim only. No paper letters are sent. Everything is done via their journal. 

    In my opinion, this way is much easier for so many people because a lot of people can't use phones or have no other way of contacting the department that pay their benefits.

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