Had first assessment now need another phone call

paul4141

Hi can someone help, I’ve had my pip face to face consultation two days ago. Today I had a phone call from the pip team asking me to do another 5-10 min telephone call next week to get more information as the DWP have requested it. Is this normal / any ideas why? This is my first application  

bg844

As above and also very rarely if a PIP case manager isn’t happy with the quality of a report they will send it back which in turn can mean another short assessment.

Hannah_Alumni

Hello @paul4141

Welcome to the community! It isn't anything to worry about, they sometimes have additional questions. 

paul4141

Thanks all. You were right, they just needed some more info as DWP wanted some more info. It’s been a week today since I’ve had the phone call. Does anybody have any info on current wait times on the decision? I’ve seen some people even get a txt a week later is this usual?  

Hannah_Alumni

@paul4141 Hopefully it isn't too long a wait now! I believe it is up to 13 weeks but have known people to wait up to 20 weeks.