Had first assessment now need another phone call

paul4141
paul4141 Community Member Posts: 2 Listener
edited August 2023 in Start here and say hello!
Hi can someone help, I’ve had my pip face to face consultation two days ago. Today I had a phone call from the pip team asking me to do another 5-10 min telephone call next week to get more information as the DWP have requested it. Is this normal / any ideas why? This is my first application  

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  • bg844
    bg844 Community Member Posts: 3,928 Championing
    As above and also very rarely if a PIP case manager isn’t happy with the quality of a report they will send it back which in turn can mean another short assessment.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,863 Championing
    Hello @paul4141

    Welcome to the community! :) It isn't anything to worry about, they sometimes have additional questions. 
  • paul4141
    paul4141 Community Member Posts: 2 Listener
    Thanks all. You were right, they just needed some more info as DWP wanted some more info. It’s been a week today since I’ve had the phone call. Does anybody have any info on current wait times on the decision? I’ve seen some people even get a txt a week later is this usual?  
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,863 Championing
    @paul4141 Hopefully it isn't too long a wait now! I believe it is up to 13 weeks but have known people to wait up to 20 weeks. 

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