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Completely thrown off guard and feeling extremely worried

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matt11012
matt11012 Community member Posts: 7 Listener
edited September 2023 in Universal Credit (UC)
This is such a stupid way to feel but such a simple thing has just completely sent me into a panick and feeling really anxious about having to do this.

I just recently switched to a different bank and its just going through the final stage of being transferred over.

I signed into my UC account and gave them the new sort code and account number and it said it was all updated. This was a few days ago but this morning ( Sunday) I got a message in my journal saying I have to go to my local job centre with ID and the new bank card so they can verify the new account. 

I really struggle with going out as it is as my anxiety has been really bad recently and the thought of having to go into a job centre and interact with people has just sent me into a complete panic. If I knew I would have to do this I would never have switched.

Has anyone else had to do this when changing bank details? And is it worth sending a message back asking if there is any other way of doing it?

I have provided them with all my ID ect in the past when I first started claiming, even when I had to move because I was going to be made homeless and had to provide tenancy agreements i was never asked to go to a job centre.

Any advice on this would be do helpful, I know I am over thinking this and worrying for no reason but I can't help it

TIA


Comments

  • poppy123456
    poppy123456 Community member Posts: 57,131 Disability Gamechanger
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    Yes, this is the normal procedure when changing bank accounts. Put a message onto your journal and tell them that because of your health condition you're unable to attend your local Job centre and is there another way around this.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • StillIRise
    StillIRise Community member Posts: 178 Pioneering
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    When I updated my bank info they just did it for me over the phone after I explained my health condition prevents me being able to get to the job centre. 
  • matt11012
    matt11012 Community member Posts: 7 Listener
    Options
    Thank you both for your replies. I have left a message on my journal and will call DWP tomorrow and see if they will update it over the phone for me once I have explained the reason why 
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