Case Manager vs Decision Maker

igglypop93

Hopefully just a quick query. Does anyone know what the difference is between these two job titles please? Or are they the same person but just different jargon? 

(Had my first review recently, know it can take 12 wks or more, but someone on the pip line I spoke to about something else mentioned my file was with a case manager already and seemed happy kind of surprised to let me know that. But I just don't know if that means the same as decision maker please?)

poppy123456

They are often referred to as the same thing. However, a case manager is only trained to make PIP decisions. Many people also refer to them as “decision makers”

A decision maker may have experience of other benefits and would also be responsible for making eligibility decisions as well as entitlement ones. 

Once an assessment report is returned to DWP it’s usually sent to a DM or CM and put on the pile with many hundreds of others. 

igglypop93

Brilliant, thank you so much for clearing that up !

realt56

can I ask how long you've been waiting for a decision since you have had your review?

igglypop93

Only literally just had the review on the 24th August so not very far into the wait at all. We returned the review back in October 2022.