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Why is it still not compulsory for all assessments to be audio recorded ?

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JD71
JD71 Community member Posts: 1 Listener
Statisically If thousands of claimants all say the HP's written reports state the complete opposite of what a claim form and medical evidence state, Why would all these claimants really say they can do this and that when the above evidence states they cannot? It would help stop all the lies, and the HP could replay the audio to actually get a detailed listen to what was actually said by the claimants. It seems like a loophole has been exploited by the assessment provider, and the DWP has not done anything about it. You'd understand if 50 or so out of a thousand claims were written wrong because of non-suspicious circumstances, but there are too many. The recordings would be the sole witness to what was actually said and shut down the he said, she said (uncountable) conflicting reports from two parties on the issue.

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  • woodbine
    woodbine Community member Posts: 12,115 Disability Gamechanger
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    It would turn a very slow process into a crawl, the fact is that most HCP don't lie, we may sometimes disagree with what they say but that doesn't make them liars, the majority of claimants do have a good experience. And if there are a few thousands who do complain thats nothing compared to the tens of 000's who are more than happy.

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  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,911 Disability Gamechanger
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    I think it would be beneficial to record assessments. More so because I can't imagine the workload it must be for the assessor too. If workers were off sick or on leave it would also mean another assessor can help on their cases as they have a audio copy or maybe even a transcript of the assessment. 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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