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Am I alone in not wanting to download the app?
This morning, my car wouldn't start, so I called the AA for assistance. Following the usual safety instructions, I was directed to submit my breakdown information via their mobile app. Despite being told that the phone lines were busy, I chose to stay on hold. Surprisingly, I was connected to a live operator within seconds, and their initial question was not about the breakdown but rather why I hadn't chosen to use the app.
I encountered a similar situation at my local bank, where staff used to suggest using the ATM or downloading their app instead of visiting the counter. It's puzzling why people are so eager to promote technology that clearly replaces their jobs. What used to be my local bank has transformed into a cosmetic dentist.
Our council has a strong preference for using apps. The local council introduced a parking meter system exclusively reliant on an app at the cliff tops, without considering the absence of mobile signal in that area.
While I'm comfortable with online banking on my computer, they're now encouraging me to handle everything through an app, sending me at least six promotional emails a day highlighting its benefits. Despite having experience with computerised systems for over 30 years, I don't feel at ease with the idea of using apps and storing all my personal information and finances on a smartphone. How do others cope in this digital world?
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